The number of talented and perceptive people found on the internet is staggering. Take the sprawling ‘What Is This Thing?’ ...

For the first time in half a century, America stands on the threshold of sending astronauts back to the Moon. Slated for ...

Can Arattai, the latest Indian messaging app, finally break the hold of American tech giant WhatsApp's or will it be another flash-in-the-pan product.

The most important skills are clear communication, teamwork, and problem-solving. Media experts also need to know how to use ...

Before the rule went into effect, major tech companies like Microsoft and Amazon, as well as banks like JPMorgan, advised their employees who were going overseas to return to the United States in ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Penguin Solutions, Inc. ( NASDAQ: PENG) Q4 2025 Earnings Call October 7, 2025 4:30 PM EDT Good afternoon, thank you for attending today's Penguin Solutions Fourth Quarter and Full Year 2025 Financial ...

Tests of large language models reveal that they can behave in deceptive and potentially harmful ways. What does this mean for ...