Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Provident Bank, a leading New Jersey-based financial institution, is pleased to announce that Tara Brady has been promoted to ...

Erez Meltzer; Chief Executive Officer, Director; Nano-X Imaging Ltd Ran Daniel; Chief Financial Officer; Nano-X Imaging Ltd Jeffrey Cohen; Analyst; Ladenburg Thalmann & Co. Inc. Ross Osborn; Analyst; ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Almost every major industry on this planet is obsessed with its customers. | The healthcare industry must shift from thinking ...

Tina Romani; Investor Relations; Petco Health and Wellness Company Inc. Joel Anderson; Chief Executive Officer; Petco Health and Wellness Company Inc. Sabrina Simmon ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...