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Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

Nvidia and Yum! Brands are collaborating to integrate AI in 500 global restaurants this year, improving efficiency and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Tina Romani; Investor Relations; Petco Health and Wellness Company Inc. Joel Anderson; Chief Executive Officer; Petco Health and Wellness Company Inc. Sabrina Simmon ...