Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Provident Bank, a leading New Jersey-based financial institution, is pleased to announce that Tara Brady has been promoted to ...

Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Erez Meltzer; Chief Executive Officer, Director; Nano-X Imaging Ltd Ran Daniel; Chief Financial Officer; Nano-X Imaging Ltd Jeffrey Cohen; Analyst; Ladenburg Thalmann & Co. Inc. Ross Osborn; Analyst; ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

We recently published a list of Top 9 AI Stocks Making Waves Today. In this article, we are going to take a look at where ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Almost every major industry on this planet is obsessed with its customers. | The healthcare industry must shift from thinking ...