A new survey has revealed the surprising chains that have the best customer service, and those that are plagued by rude ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death benefit insurance ...

A death benefit is the amount of savings left in an account when a person dies, and there may also be proceeds from insurance. In one case, a fund took more than 500 days to pay a death benefit of ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Key Points The service industry is responsible for almost half of all jobs worldwide. Once you get a bad reputation for ...

Charles Brumfield had avoided Ryanair for 10 years due to customer service experiences but he decided to take a chance with ...

Major superannuation funds are failing grieving families as excessive delays and poor customer service mean Aussies are ...

You should have only received one charge for your tickets, of course. And if you got a double charge, then your agent — with ...

The National Payments Corporation of India (NPCI) recently issued new guidelines on numeric UPI ID solution with the aim of ...

A damning new ASIC report into death benefit claims handling in superannuation lays bare the scale of the problem and the ...

ASIC has uncovered systemic failures in how major superannuation funds handle death benefits, with delays, poor service and ...

Forget Elon Musk – a flat battery due to a firmware fault, towing costs, and phantom braking drove this Tesla driver to give ...