I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

According to customer service software company Zendesk, over half of customers will switch to a competitor after a single bad customer service experience. Multiple bad experiences will cause 73 ...

The agency that administers benefits is cutting staff and restricting services as part of a Department of Government ...

A coffee shop has shared its thoughts after being accused by some church members of allegedly providing ‘poor customer ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...