Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...
While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...
Coveo Commerce’s Peter Curran talks to WWD about how gen AI could close the gap between online and in-person shopping.
The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...
Columnist Cornell Wright's recent road trip highlights the new point of service devices many eateries are using.
As I mentioned in my previous post that during regular service the SA suspected some issue with the steering and thankfully ...
The TikToker says she was able to place her order without conflict. Next, she received a notification that her food was ready ...
Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...
About the interviewee Melissa Fellner is a global consumer marketing director, respiratory biologics, at AstraZeneca. She has more than 20 years of US and global experience in the areas of ...
The thesis is that a one-to-one relationship between recommendations and users is crucial to establishing good customer experiences: Ths provides the best possible recommendations, argues Vuong: An ...
Customers ranked the best steakhouse chains based on steak quality, value, and service. See which ones made the cut.
In retail marketing, organizations need powerful tools that can create effective visual communication to enhance brand image, ...
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