A CNET reporter learns some important lessons from AT&T: you don't always need phone service to get DSL, and dealing with customer service can be extremely frustrating. I ask this for a reason ...

Update: Customers are expected to get their service restored on Thursday, but those times could vary, AT&T’s customer service account told a 27 News reporter through a direct message on X ...

1 and 2 in a questionnaire asking subscribers which companies have the worst customer service in the country. Interestingly, AT&T was just ranked highest in J.D. Power’s wireless purchase ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...