I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

Improve the resilience of AI systems to malicious attacks by retraining them on historical data of past adversarial attacks ...

Some models of the effects of AI show people increasingly living into their 100s. Social Security cannot afford for people to ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

AI Security Report details how criminals are harnessing artificial intelligence to impersonate people, automate scams, and ...

While AI holds immense promise in solving social problems, balancing optimism with caution is necessary. The development and use of AI must be guided by ethical frameworks and regulatory oversight to ...

An NBC News and Get Real Security analysis found no evidence of AI generation or manipulation in the video of people waiting ...