Skye Schooley is a dedicated business professional who is especially passionate about human resources and digital marketing. For more than a decade, she has helped clients navigate the employee ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

In today’s competitive landscape, businesses are constantly competing for customer attention, often with promises of better deals or extra perks. Your existing customers, however, are usually your ...

You don’t have to look much farther than your bookshelf for insight and inspiration — if you know what to stock it with. Some worthwhile leadership books discuss how self-improvement can help you ...

In today’s era of 24/7 connectivity, internal communication tools can make or break a team, especially when so many companies are embracing remote work plans and distributed workforces. Gone are the ...

Most payroll services include at least a few HR tools, but Gusto goes considerably further. Payroll sits within a broader HR platform that can handle hiring, onboarding, time tracking, benefits and ...

Gusto is ideal for employers that want advanced payroll capabilities. Users can onboard new hires, administer employee benefits, track hours and paid time off, run payroll and file payroll taxes ...

Successful outbound telemarketing requires skilled, nuanced communication. You must represent your brand professionally and convey solutions that address your potential customers’ pain points with the ...

EZ Texting is an exceptionally user-friendly text messaging platform with an impressive range of built-in marketing features. However, it can be pricey, and many of its additional integrations still ...

Maintaining a blog on your website can help attract customers who are searching for your products and services online. Blog posts take time and effort to create, but they help you rank on the search ...

Forget a 9-to-5 in a traditional office. Former content manager Alice Everdeen shares how an old school bus became her new place of work – and her home. The bestselling author and Legacy Launch Pad ...