474 boutiques, un chiffre qui a vocation à s’étoffer, du rebranding et plus de connaissance client. Tel est le plan de la nouvelle DG, ex-Picard Surgelés, pour renouer avec la croissance. Ne reste ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
Le leader mondial des centres d’appels s’adapte à une conjoncture difficile et annonce vouloir se séparer de 600 collaborateurs en France, dans le cadre d'un plan de départs volontaires. Au Portugal, ...
Une femme, un homme, un seul peuvent-ils changer la donne dans des métiers concurrentiels, tel celui de la relation client, du BPO ? C'est à cette question que tentent de répondre les deux témoins du ...
An exclusive interview with sound engineer Patrick Jauneaud, one of the witnesses found by Manuel Jacquinet, author of the book Studios de légende, secrets et histoires de nos Abbey-Road français. Let ...
After twenty-five years at the helm of the French division and a region expanded to include Africa, the managing director and Genesys are parting ways, without it being clear who initiated the ...
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