Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight the business’s ...