Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

When you think Canon, you might think cameras, scanners, printers and such. At CES this year, the company did a stride toward the softer side of tech, taking a broader view of what imaging means.

Yahoo has begun allowing users to make telephone calls and search the Internet via its instant messaging system instead of relying only on Web browsers or e-mail, the company said on Monday. "IM is ...

The federal directive forbids vendors from shipping software with such flaws, and flags recent Microsoft, and Ivanti zero-days as examples. FBI and CISA have issued a joint advisory to warn software ...