AI adoption has influenced how organizations use and measure customer experience technology stacks. As a result, ...

Users can interact with enterprise customer data through Claude — and Salesforce has handed its interface, user workflow and ...

Businesses need voice-based AI agents that can interact naturally, quickly and follow established processes. With Alma, ...

Collaboration between IT and business teams is important for AI success, according to a recent Alteryx study of 1,400 IT ...

What happens when an AI agent outlives its project, retains access after its owner leaves, or becomes embedded in obsolete ...

CRM convergence, 2026's first eight months reveal how context and human oversight drive customer experience gains.

Increasingly, customers can buy work rather than access to the software used to do it. This changes what customers buy and ...

Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.

Four new products aim to govern agentic capabilities in Genesys Cloud, and Genesys also updated its own virtual agent.

Issues with data security/governance, AI trust, system integration, poor data quality and skill gaps limit agentic AI ...

Salesforce in Claude leverages Anthropic’s models to help knowledge workers more easily unlock insights from business data.

Jack Jachner, Vice-President Cloud, North America Region, at Alcatel-Lucent Enterprise (ALE), is focused on accelerating the shift to the cloud with new subscription-based models for the voice and ...