Two days after we reached out to Vrbo by email, Gonnerman said the business reversed course and promised a full refund. The ...

A trip to the Pocono Mountains was supposed to be a holiday high for the Schumacks and four other families who booked a VRBO ...

When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.

Vrbo refunds the traveler service fee the guest ... "When a host is required to issue a full refund, like with this new policy, a host’s earnings will not just go to $0 on a booking, they ...

VRBO, which started working with Houzlet in ... saying it doesn’t allow them to issue refunds for transactions made for over 180 days.

I’m troubled that the owner tried to block you when you asked for a refund. But the real issue was that the owner processed your payment outside of the Vrbo system. As I read Vrbo’s terms ...

Elizabeth Kimpel, Potomac, Maryland A: Vrbo should have offered you a full refund when it couldn't provide ... that helps consumers solve their problems. Email him at [email protected] or get ...

The owner sent a refund directly to your bank ... When you run into complicated issues like this, Vrbo has a team of experienced agents who can help. I think a brief, polite email sent to one ...

and your medical problems were nothing to sneeze at, either. I've seen many cases like this, where it appears Vrbo is trying to nudge an owner into giving a refund. Vrbo would tell you that it's j ...

Travelers will now get more protection than ever before with Vrbo’s new policy on cancellations and refunds ... where you were planning to stay had issues, you might have been up the creek ...

Vrbo refunds the traveler service fee the guest paid when booking ... “When a host is required to issue a full refund, like with this new policy, a host’s earnings will not just go to $0 on a booking, ...

Vrbo last month reversed a longstanding policy on guest refunds and host cancellations, tipping the benefits toward guests and away from hosts when there are major travel disruptions. Under the ...