"With service organizations under pressure from rising operational costs and technician shortages, even small improvements in routing can have a major impact," said Geoff Surkamer, CEO of MSI Data.

If you enjoy working closely with people in need and want to make a difference in their lives, a career as a direct service professional might be for you. Direct service professionals, also known as ...

It's less of a riddle than a fact of life: If he has only one head, how can he possibly wear multiple hats? Answer: He's a small-business owner, torn between running his business and doing the ...