Live chat is a feature that makes your website more informative and engaging to visitors. It helps you differentiate yourself from the competition, giving prospects and customers a more interactive ...

Great customer support can be summed up in one goal: make it easy for customers to get their problem solved quickly and painlessly. Out of all the customer support channels available—phone, email, ...

Let’s cut right to the chase. The importance of live chat cannot be overstated as witnessed by the results of a study by Zendesk, which revealed 92% customers feel satisfied when they use the live ...

AI-generated live chat summaries and channel QR codes are currently being tested on the YouTube platform. Credit: Sheldon Cooper/SOPA Images/LightRocket via Getty Images There are some new features ...