Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

If customers know their rights and know that their data is protected, they’re more likely to trust businesses with their data ...

The majority of customers and team members have attitudes that contribute to a positive two-way experience. When you hire ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

LANSING, Mich.--(BUSINESS WIRE)--Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), has again been honored with the “Highest ...

Federal benefits administrator recognized for creative use of artificial intelligence to strengthen customer satisfaction Federal benefits administrator and marketplace operator FedPoint announces ...