When was the last time your CMO spent an hour or two handling calls on your customer service line? Or your CEO? Or any other C-level executive? The answer is probably “never.” A big reason both ...

EE has introduced a new charge for customers who want to jump the queue on customer service calls. Customers who don't want to wait to speak to a customer service agent can now pay 50p to be put ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

In early 2020, when the coronavirus was still a distant concern, my wife and I booked an AirAsia flight to Bali. Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the ...

One woman's advice on how to deal with customer service advisers has sparked controversy. Having to call customer helpline desks is never a pleasurable experience, whether it be endless call music or ...