Goals & Performance Measures in Service Industries. Service industries often rely on exceptional customer service to ensure strong operations and to attract repeat business.

This might include goals like these. Customer service team: Improve response times by 25%. Product team: Streamline onboarding to reduce time-to-value.

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is ...

By giving your customer service team a sense of independence and ownership over their duties, ... The importance of empowering your customer service team ties back to reaching your company goals.

New toll system operator ETC met fewer and fewer customer care targets -- from call wait times and timely emailed responses -- during its first months running RiverLink.

Customer service is typically short term, with the primary goal of addressing immediate concerns. Customer experience involves maintaining a long-term relationship with the customer, prioritizing ...

Strategically Aligning Customer Service with B2B Business Goal. For business-to-business (B2B) companies to remain competitive, it’s no longer enough to sell great products.

SSA launches a public data hub for customer service goals The new online portal offers a look at how the agency is doing, as its new commissioner passes his 100-day mark on the job. Natalie Alms ...