As the year draws to a close, we reflect on the insights and advancements in customer service. This article highlights CMSWire's top 10 customer service and contact center articles of the year, ...

HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more. CRM platform Hubspot announced the launch of its new and ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

Customer Service: It's Everybody's Job—Managing and Providing Exceptional Customer Service is a workshop designed to help all employees recognize and take responsibility for serving internal and ...

After conducting most business virtually for the better part of two years, Boulder on Thursday will restore in-person options for several services in a newly consolidated customer service hub. The ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...