Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

In the gaming industry, a domain characterized by perpetual innovation, the imperative to facilitate sublime player experiences is paramount. Artificial Intelligence (AI), with its proven ability to ...

It is a multi-channel Web customer service application divided into four modules, all of which can be deployed separately or used as a whole suite. Scaled-down versions of more robust customer service ...

Forbes contributors publish independent expert analyses and insights. I am an entrepreneur using AI to make public info easy to understand. For companies that are looking for a practical AI ...

NEW BRAUNFELS, Texas, June 01, 2023 (GLOBE NEWSWIRE) -- TaskUs, Inc. (TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative ...

Massive investments are being made to improve overall customer experience, because companies of all sizes are now keenly aware that satisfied customers make it easier to cross-sell and upsell new ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE: PD), a global leader in digital operations management, today announced the availability of PagerDuty for Customer Service in ServiceNow CSM. This ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations Built natively on CXone ...