Technological innovations are being utilized to lower ... supply chain management solutions to deliver an exceptional customer experience. Advances in augmented reality and virtual reality ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

Customer experience innovation requires a solid foundation ... or on what day of the week. Data can accelerate innovation, for example by highlighting areas of need, but attendees warned that it's ...

are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. The companies are announcing a new global strategic relationship to help organizations drive ...