Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Although predictive analytics is already an established technology in the West, it remains an emerging technology in ...

Remember the first time you used a smartphone? That moment when you realized that complex computing had become as simple as ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

IT spending showed a consistent positive trajectory, marking a significant rebound from the previous year's challenges. Read ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.