Don't give up on the phone as a channel until you see how call analytics platforms can transform your marketing. The post 10 features and capabilities you need in a call analytics platform appeared ...

Predictive AI is autonomous, analyzing thousands of factors and years of data, and can be used to predict customer ... analytics draws its power from many methods and technologies, including big ...

Good CRM tools and strategies enable call centers, contact centers, and customer support teams to be their most effective and ensure that all customer inquiries end with the best possible customer ...

Data is the lifeblood of decision-making and the raw material for accountability. Today, in the private sector, analysis of big data is commonplace, with consumer profiling, personalised services ...