This customer service practice definitely increases engagement, though it may not be to everyone's liking. Here's what ...

Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge customers who come within 10 feet of them. Under the new policy, Target ...

Target is an American retailer that has been in the doldrums recently. In an attempt to improve the experience that customers have in its stores, it is instituting a new programme known as “10-4”. If ...