Dealing With Social Security Is Heading From Bad to Worse
The agency that administers benefits is cutting staff and restricting services as part of a Department of Government ...
isixsigma on MSN10h
Understanding the Hidden Costs of Poor Quality in Service Industries
Key Points The service industry is responsible for almost half of all jobs worldwide. Once you get a bad reputation for ...
Inc24d
Customer Service Could Help Grow Your Business. Here’s How
According to customer service software company Zendesk, over half of customers will switch to a competitor after a single bad customer service experience. Multiple bad experiences will cause 73 ...
The Star15d
Truth about poor customer service
I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...
The Irish Times5d
Financial scams and poor customer service prompt surge in complaints to watchdog
The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...
Which20d
Broadband companies’ customer service: Who is failing consumers?
Customer service remains poor in the broadband sector In our most recent research into customer service, an online survey of 5,246 UK adults, we found that a third (33%) of adults have contacted their ...