Social Security is telling its staff that customer service is about to get a lot worse
Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...
Dealing With Social Security Is Heading From Bad to Worse
The agency that administers benefits is cutting staff and restricting services as part of a Department of Government ...
The Financial Express2d
Indian consumers lose 15 billion hours to poor customer service; Companies bet on AI to fix the gap
The survey of 5,000 Indian consumers and 204 customer service agents paints ... Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand ...