Avaya today released three new contact center applications that tie into the Avaya Aura Contact Center Suite. These applications are designed to help businesses create competitive advantage through ...

Citing market trends favoring the use of social media data and channels to improve customer service, Avaya is trying to catch up by bringing the power of big data to its call centers. The unified ...

relevance; and then enables customer service agents to take action. It can be used to enhance agent and customer experiences, improve branding and increase revenue streams via social media-driven ...

DUBAI, United Arab Emirates & SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE: AVYA) today unveiled the latest advancements to its Avaya IX Contact Center portfolio, offering ...

Laura Bassett, director of marketing for Avaya's Customer Experience Management and Emerging Technologies unit, said the revamped Customer Experience Management suite is meant to help organizations ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Recently released research from analyst firm Canalys reveals that Avaya (Avaya Holdings Corp., NYSE:AVYA) solidified its position as the worldwide market share ...

29 May 2011 10 years of leadership in the Middle East's contact centre sector and innovative new capabilities make Avaya the top story at MECC 2011 •Customers including Emirates NDB,Etisalat, Bank ...

Avaya has unveiled new analytics and customer interaction solutions designed to harness the power of big data and the growing number of ways that customers expect access. Avaya’s Customer Experience ...

Avaya this week launched a new contact center solution that partners say fills a gap in the UC vendor's steadily growing midmarket portfolio. The new Avaya IP Office Contact Center solution, according ...

•Avaya IP Office Contact Center extends Avaya innovation in customer experience management to midsize businesses with the simplicity and value they require ...

TYSONS CORNER, VA, Dec. 15, 2017 ” Avaya will support the North American Aerospace Defense Command‘s annual program to track “Santa Claus” during Christmas with a contact center platform that will ...

TYSONS CORNER, VA, Dec. 22, 2016 ” Volunteers for the North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘s contact center platform to answer children’s calls from around the ...