ALAMEDA, Calif. (KGO) -- Alexander Yee of Alameda and his friends went up to Tahoe. They were up there for this year's great snow and rented a great place through Airbnb. On the first night everything ...

Airbnb hears you and is launching a bunch of new features to improve the experience from the beginning of your search all the way to checkout. On Wednesday, the rental platform announced a new way of ...

Airbnb recently beefed up its customer service staff with a team of 50 investigative agents who track down guests who abuse their hosts’ generosity. The move came after the company got tired of seeing ...

Airbnb is going to become an “AI-first application” over the next few years, co-founder and CEO Brian Chesky said on a Q2 2025 earnings call last week. The company rolled out an AI customer service ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Airbnb began rolling out an AI customer service agent in April to ...

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Airbnb wishes so much it could be reveling in its recently closed $112 million Series B round, which was rumored to value the company at over $1 billion. Instead, it has a public relations nightmare ...

Q: I recently reserved a two-bedroom apartment in Washington, D.C., through Airbnb. My host canceled our reservation within 24 hours of my arrival. Airbnb sent me substitute listings, but all of them ...