J.D. Power released its 2024 North America Airport Satisfaction Study, which found that most travelers had a good experience despite record passenger volume and rising costs. Across several metrics, passengers noted the positives and negatives of airports,

Charlotte Douglas officials didn’t immediately respond to a request for comment on the latest ranking but long lines at security checkpoints and continuous airport construction have been ongoing concerns for passengers. As construction projects come to a close, passengers may start to find Charlotte Douglas more enjoyable.

BOSTON - Logan Airport in Boston ranks below average in an annual customer satisfaction survey of "mega airports" released Wednesday, though it's not as close to the bottom of the list as last year. The J.

Minneapolis-St. Paul Paul International Airport has regained its No. 1 spot as the country's best mega airport in a new passenger satisfaction study.

The latest J.D. Power 2024 North America Airport Satisfaction Study ranks the airports overcoming high crowds to deliver a positive experience for travelers.

The scores are tallied by examining passengers’ experience across seven core dimensions. Here's where Jacksonville ranked.

J. D. Power's 2024 North America Airport Satisfaction study just dropped, revealing CLT scored "below average".

New research finds that customer satisfaction at St. Louis Lambert International Airport ranks lower than most airports of similar size in North America, nearly the worst among its size classification.

Even as airport travel gets busier and more expensive, California airports are still leaving passengers satisfied after their flights. In fact, one airport in Southern California was rated the best in its class for passenger satisfaction.

Charlotte Douglas International Airport ranks below average for customer satisfaction among mega airports in the United States and Canada, according to a new J.D. Power survey. Why it matters: Charlotte's biggest issue is a problem every airport wants to have — it's seeing a record number of passengers,

The world's busiest airport in Atlanta is one of the lowest large airports when it comes to customer satisfaction, a new report from J.D. Power reveals.