The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

"This modernization is happening while Social Security faces its worst funding crisis in decades. The trustees in 2024 ...

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its “efforts to improve customer service while handling ...

Although Social Security benefits continued uninterrupted throughout the pandemic, customer service declined precipitously when the more than 1,200 field offices closed to the public in March 2020.

Social security funds are due to be issued within days, including retirement payments and disability and survivor benefits.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.

In recent years, the Social Security Administration had a pretty lousy — and worsening — reputation for customer services. Nearly 125 of its field offices were shuttered and hold times on the ...

Social Security now has 60,000 workers — its lowest staffing level in 25 years — and has 13 percent fewer employees available to serve the public than in 2010.