Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its AI-first strategy.

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

The new hiring strategy involves remote, contract-based roles targeting students and rural workers, raising concerns about job stability. This shift ... Klarna gleefully announced its AI customer ...

The apparent turnaround comes after years in which Klarna touted its all-in-on-AI strategy. A year ago, Klarna said that its chatbot, powered by OpenAI, does the work of 700 human agents and does ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...