Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...