The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

Many people know that Social Security will be depleted by 2035 or 2033, depending on who does the math. People don’t realize ...

Commissioner Frank Bisignano said Social Security numbers are vulnerable to exploitation and fraud across multiple government ...

Jen Psaki shares reporting from the Washington Post on how the celebrated A.I. chat bot meant to save money on human ...

DOGE tested and used Meta’s Llama 2 model to review and classify responses from federal workers to the infamous “Fork in the ...

Some models of the effects of AI show more and more people will live into their 100s. That means the drain on Social Security and, based on improvements in AI, that could begin soon. None of the ...